ANYSPAZE

  In eCommerce, customer satisfaction is of the topmost priority. Be it in whatever you do, the aim is to avoid a negative encounter with a customer in every way possible. This includes avoiding a payment issue, missed delivery, and other blunders. In fact, it is easier for the customers to walk out on you in case of a single error also. Hence having an effective  eCommerce order management   strategy ensures you live up to customers’ expectations. What is order management? In simple words, it is a process that involves keeping a track of all the orders and managing the additional process required to fulfil them. It starts right from receiving an order to its delivery and covers almost the whole of the process. But it does not end here! It extends even beyond the delivery including the possible after-sales processes like returns, exchange, etc. In a way, it is highly linked with the customer journey as well as the product journey. Even a minor slip here and there is not w...

With 2020 gone and putting tremendous pressure on all the sectors to buck up for an almost refined plan, warehouses have been working round the clock to put operations in place. With the onset of 2021, it is the time to put that plan and strategy into action by revamping the process along with some technical assistance. While 2020 taught warehousing and supply chains the importance of technology and automation, the basic processes also need to function unhindered and smoothly, to go back to the era where the word “normal” didn’t shock the masses. Before we dive deep into shared warehousing and how warehouses can optimize their basic processes, let us first acquaint ourselves with these processes. These are receiving, storage, picking, packing, and shipping!  Let us see how each of these could be optimized: Receiving : This includes the transfer of goods to the warehouse efficiently, without any damage or excessive accumulation at the receiving docks. Hence to optimize this, soluti...

Both the terms may seem similar and often used interchangeably but they are quite different. So does their purpose in the logistics and supply chain management industry. At the basic level, the fulfilmentcentre and warehouse both are huge buildings that can store inventory for all types of business. Although, despite this similarity, the service provided by them and the way they are utilized are different. Take a look at the detailed information about these, their functions, purposes, that might help you to understand which is the right option for your business needs. What is the Fulfilment Centre? It is a physical location from where a third-party logistics (3PL) provider or fulfilment provider fulfils customer  orders fulfilment for e-commerce  retailers. The fulfilmentcentre is also referred to as the distribution centre. It is a perfect voice for e-commerce businesses and/or business-to-retail fulfilment services where sellers provide wholesale orders to big retailers. The...